We're only happy if you're happy.
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
Sales of engraved pieces are final at this time.
All made-to-order pieces are eligible for return and full refund.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.
Due to COVID-19, we won't be able to process any returns right now. We're very sorry and once we're able to be safely at the office, we'll get straight on this. Obviously, all returns windows will be extended accordingly. Thank you for bearing with us.
How long does shipping take?
All orders take 1-2 business days to be processed after being placed. For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.
How long does engraving take?
Please allow an extra 1-3 business days for any orders with engraving.