FAQ

Reach us Mon-Fri 10am-6pm ET [email protected]

Or contact us at: [email protected] | [email protected]

FAQ

We won't tell you when to wear your jewelry (hint: always). But we will tell you how to care for it.

TO CLEAN

Mix a few drops of detergent-free soap with warm water. Soak your jewelry, one piece at a time, and brush lightly to clean each piece. Rinse with care, lightly dry, and continue wearing proudly.

TO CARE

Our gold is strong but sensitive, just like you. We design and test every piece to withstand the normal rigors of everyday wear, but also to be handled with care.

DAMAGE CONTROL

With every piece purchased, you’re also getting a lifetime guarantee. That includes, re-plating, polishing, and repair. Simply email [email protected] and we’ll get you and your gold sorted and good as new.

Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label. We provide a 30 day return window for all orders. 
Engraved pieces are final sale. 
All made-to-order pieces are eligible for return and full refund.
We'll make it as easy and painless as possible – including free shipping. 
**Please note, at this time all returns may take up to 15-20 business days to be processed once received** 
All orders take 1-2 business days to be processed after being placed. For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.

Please allow an extra 1-3 business days for any orders with engraving.