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FAQ

Reach us Mon—Fri 8am - 8pm EST 1-888-616-2872 | [email protected]

Or contact us at: [email protected] | [email protected]

FAQ

What is your US returns policy?
We're only happy if you're happy. 
If, for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
Sales of engraved pieces are final at this time. All made-to-order pieces are eligible for return and full refund.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.
How long does shipping take?
All orders take 1-2 business days to be processed after being placed. For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.
How long does engraving take?

Please allow an extra 1-3 business days for any orders with engraving.

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