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Frequently asked questions

What is your returns policy?

We're only happy if you're happy. 
If, for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
International sales and engraved pieces are final at this time.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.

How long does shipping take?

For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your shipping method and destination. As soon as your order ships, you can track it through your shipping confirmation email.

Do you ship internationally?

Yes we do! Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.

How long does engraving take?

Please allow an extra 1-3 business days for any orders with engraving.

Will my order be insured?

Rest easy – all orders are insured.

Is my purchase covered by a warranty?

Yes, for life! We’re so confident in the quality of our products that we offer a no-questions-asked lifetime warranty on any purchase. Just contact us at care@auratenewyork.com for any warranty issues.

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