International

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How can I return an item shipped internationally?

International Returns

International returns are accepted, but unfortunately, we are not able to cover return shipping. Just let us know what you'd like to return within 30 days of receiving your order by emailing us at care@auratenewyork.com and we’ll provide you with detailed instructions on how to return your order. Also, make sure to keep in mind that Aurate is not able to return your Duties and Taxes. Please contact your local customs office for the next steps on how to recover this fee.

International Exchanges

International exchanges are not supported at this time. However, you can modify or cancel your order before it ships. Please let us know at care@auratenewyork.com and we'll get right on it for you. If you’ve already received the item, let us know and we are happy to offer a price match on a re-order.

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