How do I prepare a return?
- Include all original documents in the package.
- Ship your package using our pre-paid return label. (DO NOT include additional Aurate products outside of the items listed in your return receipt.)
- Aurate cannot provide a credit on orders until they can be processed and inspected by our quality assurance team. Our team will contact you if any further details are needed.
**Aurate is not responsible for orders returned outside of our system or with personal labels.**
Sorry, no personalized or engraved jewelry can be exchanged at this time.