Engagement Rings

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

How do I prepare a return?

- Include all original documents in the package.

- Ship your package using our pre-paid return label. (DO NOT include additional Aurate products outside of the items listed in your return receipt.)

- Aurate cannot provide a credit on orders until they can be processed and inspected by our quality assurance team. Our team will contact you if any further details are needed.

**Aurate is not responsible for orders returned outside of our system or with personal labels.**


Exclusions: Sorry, no engraved jewelry can be exchanged at this time.

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