Care & Repair

Reach us Mon-Fri 10am-6pm ET [email protected] for any issues, problems and concerns.

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FAQ

Lifetime Guarantee

Lifetime Warranty

Stay golden on us. We stand behind the quality and craftsmanship of our gold and offer a lifetime guarantee on services to our Vermeil, 14k and 18k fine jewelry.

Services covered under our warranty:

  • Jewelry polishing and reshaping
  • Stone tightening
  • Clasp or jump ring repair/replacements

 

Warranty Eligibility and Instructions

All our pieces are handmade and may include slight unique variations in color and size for our natural stones and pearls. Scratches through daily wear are expected as gold is a soft metal. Each slight variation adds character to your piece and is not considered a manufacturing defect.

Our vermeil and 14k and 18k gold warranty does not cover any pieces lost or discarded, improperly used, or damaged resulting from everyday wear and tear.

Products purchased through a third party vendor or altered by a third party will void the warranty. Any items purchased in our Sample Sale section are not covered under our warranty. Gift with purchase or promotional products with purchase are not eligible under our lifetime warranty.

If you experience any issues with your gold, please submit your warranty claim request here. Our process will walk you through providing your email address and photos of the piece to initiate your request. Our team will reach out to you within 24 hours once we have assessed your request.

Dos

Put on jewelry last when dressing.
Store carefully to avoid tangling and scratching.
Handle with care.

Don’ts

Allow contact with perfumes, lotions, hairspray or cosmetics – particularly for pearls, as this may affect the color or luster.
Use abrasive cleaners or chemicals.

To clean (gold and diamond pieces only):

Mix a few drops of detergent-free soap with warm water.
One piece at a time, soak your jewelry.
Use a very soft brush to lightly clean each piece.
Rinse with care (and don’t drop it down the drain – learn from our experience!)
Lightly dry the jewelry with a lint-free cloth or paper towel.

How should I care for my jewelry?

Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray.

What if my jewelry fades or gets scratched?

Our lifetime warranty to the rescue – it includes complimentary re-plating or repolishing, just because we’re that confident in our craftsmanship.

Didn't find it?

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[email protected]