Care & Repair

Put on jewelry last when dressing.

Store carefully to avoid tangling and scratching.

Handle with care.

Wear when bathing, exercising, gardening or doing housework.

Wear jewelry in bed.

Allow contact with perfumes, lotions, hairspray or cosmetics – particularly for pearls, as this may affect the color or luster.

Use abrasive cleaners or chemicals.

Mix a few drops of detergent-free soap with warm water.
One piece at a time, soak your jewelry.
Use a very soft brush to lightly clean each piece.
Rinse with care (and don’t drop it down the drain – learn from our experience!)
Lightly dry the jewelry with a lint-free cloth or paper towel.

Your jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones, so a bit of TLC wouldn’t go astray.

Disaster - but don’t worry, we’ve got you covered. Your lifetime warranty means we’ll have it fixed for you anytime if the worst happens. Ping us an email at care@auratenewyork.com or call customer service at 888-616-2872 and we’ll get straight on it.

Our lifetime warranty to the rescue – it includes complimentary re-plating or repolishing, just because we’re that confident in our craftsmanship.

Didn't find what you were looking for?

care@auratenewyork.com