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Can my pieces be adjusted or customized?
When will my credit card be charged?
How long do I have to try out my Curate pieces before being charged?
Will you remind me how much time I have left?
Don't worry – we'll keep you on track. Your stylist will be in touch midway through your 7-day trial period to check in with you. They'll also reach out 2 days before the due date to make sure you're all set to keep or return your pieces. And we'll let you know as soon as we receive your Curate returns so you can relax and enjoy the pieces you couldn't bear to be parted from.
So what do I do if I change my mind about pieces I've kept from my Curate box?
No problem – just like any other AUrate purchase, you've got 30 days (from the day you received your Curate box) to return or exchange your pieces, no questions asked. Full details are right here.
Will I be charged if I decide not to keep anything?
Of course not (provided you return your items to us in original condition within 7 days). But we'd love to hear your feedback on your Curate box so we can make sure we tempt you better next time!
How soon can I get my hands on my Curate Box?
As soon as you've finished your Curate questionnaire, your stylist will get straight to work. Your Box will be carefully edited and shipped via priority mail within 1 or 2 business days. We'll send you tracking information so that you know exactly when to expect your delivery.
What if it goes missing on its way to me?
You're completely covered – we insure your Curate Box from the second it ships to the second it reaches your eager hands.
What's the cost of shipping and returns?
Can you ship the Curate Box internationally?
How long do I have to send back anything I don’t want to keep?
Returns are due back in the mail within 7 business days of receiving your Curate Box. For example, if your shipment arrives on Wednesday, August 1st, your return must be post-marked no later than Friday, August 10th (which is 7 business days later). If your returns aren’t postmarked within the 7-day timeframe, we will have assumed you’re keeping all items and will charge you the total value (but we’ll still double check with you, no worries).
Can I get more time with my pieces?
Will I receive pre-worn jewelry in my box?
Definitely not! All the jewelry is brand new, straight from our workshop in NYC to your home.
Are my Curate pieces covered by AUrate's lifetime guarantee?
How do I find my ring size?
Is it a regular subscription-type thing?
Why would I order a Curate box instead of just making a regular purchase?
How much does a Curate Box cost?
It's a free, home try-on service – there are no upfront costs for ordering your Curate Box. Our personalized styling advice and shipping are complimentary, and you’ll only be charged for the individual pieces that you decide to keep (provided you send back anything you don't decide to keep within 7 days). You'll indicate a budget when ordering your Curate Box, so everything in it will be chosen to meet your preferences, whether you're feeling frugal or flash.
What is Curate by AUrate?
How do returns work?
Didn't find what you were looking for?
Contact us directly: 1-888-616-2872