Ordering & Payment

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Where else can I find AUrate?

Come meet us in one of our different locations in the US:

New York

Upper East Side - 958 Madison Avenue

Williamsburg - 186 Bedford Avenue

Boston

123 Newbury Street

Washington, DC

3263 M Street, N.W.

I’ve found something I love but it’s out of stock – help!

Don’t worry, we wouldn’t tease you like that! Go ahead and place your order, and we’ll make it especially for you. Expect it to ship within 2 weeks for solid gold and 4 weeks for vermeil pieces.

Do you offer any discounts or promotions?

Very rarely, given our direct-to-consumer fair pricing model. But when we do, we always give our subscribers the heads-up. Signing up for our email here will make sure you don’t miss a trick.

Will I be charged sales tax on my purchase?

By law, we have to charge you the appropriate sales tax for deliveries in each state. To find out if this affects you, just enter your address in our checkout page.

What forms of payment do you accept?

We accept all major credit cards and PayPal on online orders. In-store purchases can be paid for with credit card, debit card, or cash.

Is my information secure?

Your personal data is safe with us, and all financial information is encrypted and safeguarded. For more information, please check our Terms of Service and Privacy Policy pages.

Can I place an order over the phone?

Old-school! Sure – call 888-616-2872 and we’ll help you out.

Can I order online and pick up in store?

Absolutely – just email the team at care@auratenewyork.com and let them know you’d like to collect.

Can I place a custom order?

We love nothing more than a challenge (and a customer who knows her own mind). We can adjust any of our pieces to your preferred metal or diamond colors – you can browse the options on the product page. If it’s a completely bespoke piece you’re after, just shoot us an email at care@auratenewyork.com. Please be aware that sales of custom pieces are final.

Is my purchase covered by a warranty?

Yes, for life! We’re so confident in the quality of our products that we offer a no-questions-asked lifetime warranty on any purchase. Just contact us at care@auratenewyork.com for any warranty issues.

How can I check the status of my order?

Easy – just log into your AUrate account on the website, and under ‘my orders’, select ‘view your order history’.

Can I change or cancel an order?

Of course. Email us at care@auratenewyork.com. We also offer a 30-day, no-questions return policy, so you’ve got complete peace of mind.

Didn't find what you were looking for?

care@auratenewyork.com