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Where else can I find AUrate?
Come meet us in one of our different locations in the US:
Upper East Side - 958 Madison Avenue
Williamsburg - 186 Bedford Avenue
3263 M Street, N.W.
I’ve found something I love but it’s out of stock – help!
Don’t worry, we wouldn’t tease you like that! Go ahead and place your order, and we’ll make it especially for you. Expect it to ship within 2 weeks for solid gold and 4 weeks for vermeil pieces.
Do you offer any discounts or promotions?
Very rarely, given our direct-to-consumer fair pricing model. But when we do, we always give our subscribers the heads-up. Signing up for our email here will make sure you don’t miss a trick.
Will I be charged sales tax on my purchase?
By law, we have to charge you the appropriate sales tax for deliveries in each state. To find out if this affects you, just enter your address in our checkout page.
What forms of payment do you accept?
Is my information secure?
Can I place an order over the phone?
Old-school! Sure – call 888-616-2872 and we’ll help you out. You can also call any of our store fronts for assistance as well!
Can I order online and pick up in store?
Absolutely – just call the store location you’d like to pick up form and they can assist you in placing your order!
Can I place a custom order?
Is my purchase covered by a warranty?
Yes, for life! We’re so confident in the quality of our products that we offer a no-questions-asked lifetime warranty on any purchase. Just contact us at [email protected] for any warranty issues.
How can I check the status of my order?
Can I change or cancel an order?
Didn't find what you were looking for?
Contact us directly: 1-888-616-2872