In-stock orders ship within two business days, or four business days if you're having your in-stock item engraved. Out-of-stock and custom pieces are made-to-order and ship within fifteen business days (or within four weeks for vermeil).
As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away. If your tracking information hasn't appeared within 5 business days, please let us know at [email protected] and we'll get right on it for you.
We ship anywhere within the US, and to any international destination. We don't ship to P.O. boxes (either international or domestic).
You've got 30 days to return anything you don't want to keep. Just let us know what you're returning at [email protected] and we'll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. The cost of the international returns label will be deducted from your overall refund. Depending on where it's shipping from, the cost ranges from $15 to $35. We are not responsible for returning Duties & Taxes.
We don't offer international exchanges right now. However, you can modify or cancel your order before it ships. Please let us know at [email protected] and we'll get right on it for you.
No problem at all - visit us in-store within 30 days of delivery.
We get it. If available for your region, select expedited shipping at checkout. Otherwise, just shoot us a note at [email protected]
All AUrate items are shipped from New York City.
Once we've prepared your order at AUrate HQ in New York, we'll pass it to Global-e, our international fulfillment provider, and they'll take care of your delivery from there.
Contact us directly: 1-888-616-2872