How long do international orders take to arrive?
In-stock orders ship within five to seven business days. Out-of-stock and custom pieces are made-to-order and ship within twenty business days (or within eight weeks for vermeil).
As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away.
Uh-oh. I’ve ordered the wrong size.
My tracking number says delivered, but I can't find my package!
Who is responsible for returning my Duties and Taxes?
Can I return a purchase made with Instant Credit?
What is an Instant Credit?
Where do you ship?
We ship anywhere within the US, and to any international destination. We don't ship to P.O. boxes (either international or domestic).
How much does shipping cost?
How can I return an item shipped internationally?
You've got 30 days to return anything you don't want to keep. Just let us know what you're returning at [email protected] and we'll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. The cost of the international returns label will be deducted from your overall refund. Depending on where it's shipping from, the cost ranges from $15 to $35. We are not responsible for returning Duties & Taxes.
Can I exchange something in my international order?
We don't offer international exchanges right now. However, you can modify or cancel your order before it ships. Please let us know at [email protected] and we'll get right on it for you.
How long does shipping take?
Can I change my shipping address once my order is placed?
Where does my order ship from?
All AUrate items are shipped from New York City.
What is Global-e? Will I receive my package from AUrate or Global-e?
Once we've prepared your order at AUrate HQ in New York, we'll pass it to Global-e, our international fulfillment provider, and they'll take care of your delivery from there.
Didn't find it?
Contact us directly: 1-888-616-2872