When will my AUrate purchase arrive?

If it’s in stock, your piece will ship within two business days. Out-of-stock and custom pieces are made to order, and will ship within two weeks (or within four weeks for vermeil). If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at care@auratenewyork.com to talk rush orders.

What is your returns policy?

We're only happy if you're happy. 
If, for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
International sales and engraved pieces are final at this time.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.

How long does shipping take?

For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your shipping method and destination. As soon as your order ships, you can track it through your shipping confirmation email.

Do you ship internationally?

Yes we do! Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.

How much does shipping cost?

We offer free shipping on all purchases to the US. International buyers can estimate their shipping charges here. Please note that any customs fees, import duties, taxes, or other local charges are your responsibility.

Where do you ship?

We ship anywhere within the US, and to any international destination. We can also ship to P.O. boxes (either international or domestic).

Uh-oh. I’ve ordered the wrong size.

Fear not, we’ll happily exchange your piece for the correct size within 30 days of delivery in the US. Just visit returns.auratenewyork.com, select the piece you want to exchange and the piece that you want instead, and you will get a free Return Label. Unfortunately, at the moment we’re unable to exchange international orders.

If I order online, can I return or exchange my item(s) in-store?

No problem at all - visit us in-store within 30 days of delivery.

I think my package is lost. What should I do?

For any issues with your delivery, just get in touch at care@auratenewyork.com and we’ll sort it out. If it’s an international order, contact your local postal service (via your tracking info) for further information. And no need to worry, we insure all orders so you can sit back and relax. 

I need it now! How soon can I have my order?

We get it. If available for your region, select expedited shipping at checkout. Otherwise, just shoot us a note at care@auratenewyork.com and we’ll do our best to get it to you asap!

Can I change my shipping address once my order is placed?

Sure – contact care@auratenewyork.com as soon as possible and we’ll endeavour to help.

Will my order be insured?

Rest easy – all orders are insured.

Where does my order ship from?

All AUrate items are shipped from New York City.

Didn't find what you were looking for?

Contact us directly: 1-888-616-2872

care@auratenewyork.com

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