FAQ

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

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What is your gift return policy?

Gift Returns

Sometimes the greatest gift of all is gift cards! Sneak on over to returns.auratenewyork.com and select gift return. If you do not have your original order number, please email us at care@auratenewyork.com with the original purchaser’s name and we’ll be happy to help you out! The gift-giver will not be notified of this transaction. Gift returns can only be refunded to store credit for the amount paid on the original purchase.

To be eligible for a return, the piece must be unworn and sent back in its original packaging.

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care@auratenewyork.com