FAQ

Reach us Mon—Fri 8am - 8pm EST 1-888-616-2872 | [email protected]

Or contact us at: [email protected] | [email protected]

What is your US returns policy?

We're only happy if you're happy. 
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
Sales of engraved pieces are final at this time.
All made-to-order pieces are eligible for return and full refund.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.
Update: 
Due to COVID-19, we won't be able to process any returns right now. We're very sorry and once we're able to be safely at the office, we'll get straight on this. Obviously, all returns windows will be extended accordingly. Thank you for bearing with us. 

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Contact us directly: 1-888-616-2872 |
[email protected]