We're only happy if you're happy.
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
Sales of engraved pieces are final at this time.
All made-to-order pieces are eligible for return and full refund.
We'll make it as easy and painless as possible – including free shipping. Just visit returns.auratenewyork.com, pick the piece(s) you want to return, and you will get your shipping label.
**Please note, at this time all returns may take 20-30 business days to be processed once received**
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Contact us directly: 1-888-616-2872