Terms & Conditions Exchange Only / Final Sale

  • Exchange Only: Selected items marked as exchange only are not eligible for a refund and can only be exchanged. If the piece is made-to-order just for you, we have a 24h cancellation window. After the first 24 hours (our jewelers waste no time), a 30% cancellation fee applies*. There are no fees for exchanges or order edits.
    *30% fee to be applied to the net amount paid.

  • Exchange For Size Only: Selected items marked as exchange for size only are not eligible for a return and can only be exchanges for another size in the same style, color and rate.

  • Final Sale: All engravings and selected items marked as final sale are not eligible for a return or exchange at any time and are final sale.

  • Questions?
    Drop us a line at care@auratenewyork.com or in the chat if anything is unclear!