Refund policy

We're only happy if you're happy.

If, for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any US purchase for up to 14 days after your order was fulfilled (so long as it's in original condition, of course). We also accept exchanges made within 30 days of fulfillment.

International sales and engraved pieces are final at this time.

We'll make it as easy and painless as possible – including free shipping. Just email us at care@auratenewyork.com, and we’ll send you your free Return Label.